THE BEST – FINALLY FOUND A HONEST AC COMPANY IN FL
December 27, 2012
THE BEST!!!! We have been suffering with an air conditioner that wasn’t right from the day it was installed a few years ago. It never cooled and the air was always humid when it did. The coils froze and the drain line filled up if I turned the temperature under 72. Since my bedroom is the last line on the trunk I need to have the air turned down to 70 to keep it a reasonable temperature. The coils froze every night and it was getting so bad they froze several times a day. Another appliance company tried to sell me $180 part and/or $275 coil clean service. I was tired of getting the BS and I knew something was very wrong. That company serviced my AC the day before Thanksgiving and when I got home from work there was 2″ of water on my floor along with 2 – 5 gallon buckets overflowing with water… And NO AC!
I called Universal Air and Heat and they came out and fixed the problem. I learned I had a bad AC installation and they explained why I had been experiencing constant problems from the very beginning. They moved my drain line and I now have had consistent AC at every temperature. My coils have not frozen up once and my drain line is dry! I highly recommend them to EVERYONE. The only decent air conditioning company I have ever dealt with. I finally found an honest AC company in Florida with knowledgeable technicians who don’t try to sell you hundreds of dollars of unnecessary parts and services. They just diagnose and fix the problem right the first time. Kudos!
Every time I have called Universal Air and Heat to fix our crappy old Goodman Air Conditioner, they have come out the very same day. Unlike the appliance company my mother has a contract with who can never seem to make it out to fix the broken ac in less than 3 days. I see someone else also has that issue. Must be the same company. I was sitting in the lobby to cool off and my neighbor recommended Universal Air and Heat. My condo was ridiculously hot and I needed to get someone out here fast. They were able to get here the same day and fixed the problem. I highly recommend them to everyone. I recommended them to my friend and they gave him a really great price on a new AC. He recommended them to his mother when she needed her ac replaced too. I wish I knew about them when we purchased our ac unit. They would have saved us a lot of money and grief!
From The Owner
Dear customers, my name is Mike Thompson I am the owner of Universal Air & Heat and I would like to say thank you to all present and future customers. Just a few weeks ago Universal Air & Heat reached a total of 120,000 satisfied customers that we have established since 1997. I want you to know that I cherish all my customers like family and hope that you to will soon join the UAHAC family, when you do join you can rest assure that you will be in good hands for all your A/C and heating needs YOU HAVE MY WORD!! We look forward to establishing a new relationship as well as maintaining our existing relationships with our customers as you truly are the backbone of this company. Once again thank you for doing business with Universal Air & Heat.
Very happy with the service. Best price and they did a good job installing my Ac
Best experience with an ac company yet, I’ve use a few in my days and this one goes the extra mile.
Good job guys!!!!!!!
I’ve been using them for 12 years with all my properties and never even thought to shop around because they have always been there right away, price was always fair but more importantly service has been superior and to me that counts the most of all. Good job guys!!!!!!!
i use thi co for my home and rentals i purchase 4 units from them i am very satisfied with there service and maintenes there technitian and there employes there very profecional they always call me to chek if there work was ok the owner call me to i will recomend them to all my frends . jaime saidenstat.
great company,they put 3 trane units in my house and they are working perfect…very happy with them and would recommend them to anyone that needs a respectable company
October 03, 2012
Universal took great care of me and bobby was the best he also gave me a little extra for free.. happy customer and if the owner reads this give bobby a raise hes a true asset to your company
October 02, 2012
Amazing service, my new Ac is awesome thanks universal.. Our Ac was broken and they replaced it the same day i called..
I just want to say thank you to Jonas for fixing my a/c and not charging me a fortune, your honesty is very much appreciated and I will recommend you to anyone that needs there a/c fixed..
Oh and one more thing Universal just called me for a follow up to see how the service was and they gave me something for free towards my next service, you guys are awesome thanks universal
Helped my grandma.. Thanks Universal Air
My grandma is 90 years old 2days ago bless her heart and her Ac broke so I called Universal to come out and told them that I couldn’t be there during the service so please take good care of her and I must say I was afraid that she could be taken advantage of but this company really went out of there way to help her they showed up fast and found only a loose wire and fixed it in a few minutes. I was shocked when i seen how cheep the bill was with her senior discount, not only that they changed her filter and cleaned out the water pipe for free while they were there they called it there 13th donut policy and I thought that was awesome. They have two new customers for ever here……
September 14, 2012
they were very polite and honest told me what i needed to hear not want i wanted to hear. my ac was installed about 3 months ago and its cooling great thanks universal your the bestest!
September 14, 2012
Great company to choose I found this company to be very competitively priced and great service would highly recommend
They absolutely ROCK!
May 23, 2012
They got someone out the same day. The technician was great! He told me the capacitor was blown. I asked when can he get it fixed. He told me it already was! Within 15 minutes the house cooled down and the repair was cost was the lowest I have ever received from any AC Repair. company. VERY happy with their customer service and the quality of work.
Good honest company
. The tech Bobby was very helpfull he was here early in the morning and had my Ac fixed within 1/2 hour, it was only a small problem with a loos wire and only cost me a small amount of money. Thank bobby I will recommend you to all my friends that need Ac work. It truly is hard to find an honest company and I will say this is an honest company….
They Saved Christmas
My AC unit stopped working on Friday night and they were out the next day (Christmas Eve) and fixed the problem. They showed up on time and fixed my AC before family and friends arrived and they did it at a reasonable price. After spending so much this Xmas I was afraid to see the bill since they came out on a holiday. I was relieved they were able to fix my unit for much less than I expected and really they saved my Holiday! My Heroes!!!!
by Barking Sheep
Outstanding service. I have used this company 3 times for duct cleaning and ac service. They gave me the lowest estimated service cost of any other company and stood by it.
I called Universal Air and Heat for the $39 Duct Cleaning special. It turns out I have the type of fiberglass duct work that shouldn’t be cleaned with a Rotobrush. The duct cleaning tech suggested the less expensive $19 duct cleaning service. VERY HONEST!!!!! Highly recommended!
WOW I WOULD RECOMMEND THIS COMPANY 110% I CALLED ON 9/14/11 TO RECEIVE SERVICE FOR AN A/C I HAD INSTALLED BY ANOTHER COMPANY I CALLED TO GET SERVICE THEY INFORMED ME THEY WOULD BE ABLE TO COME OUT THE SAME DAY AND SERVICE MY UNIT WITHIN AN HOUR THEY CAME OUT AND DIAGONSED A BAD FAN MOTOR WHICH WAS UNDER WARRANTY BY THE MANUFACTURER OF MY A/C TECH EXPLAINED THAT HE WOULD BE BACK IN 30 MINS WITH THE PART TO MY SURPRISE IT ONLY TOOK HIM 20 MINS AND HE WAS BACK HE FIXED THE PROBLEM AND NOW I AM SITTING ON MY COUCH WATCHING TV ENJOYING THE COLD AIR COULDN’T BE HAPPIER THANK YOU SO MUCH UNIVERSAL FOR FIXING THE PROBLEM IN A TIMELY MANNER
A Breath of Fresh air…
by Jamie K
When I saw the Universal Air and Heat $18 Air Duct Cleaning Special and and coupon online I couldn’t resist since I had wanted to have my ducts cleaned for years but couldn’t afford to have it done. For $18 I couldn’t afford not to. Since I didn’t need unlimited Duct Cleaning I went all out for the $39 Rotobrush duct cleaning. They arrived within the time frame they said they would and my house smells a lot fresher. I’m breathing easier and my allergies are no longer bothering me.
HIGHLY RECOMMEND and I would use them again!!!!!
They showed up when they said they would and fixed my A/C unit. I’ve used several other A/C companies over the years and so far they were most dependable and honest . For once it cost me less than the usual $600 -$700 other companies charged me. My unit isn’t that old but the company I bought it from never fixes it right! I will use them again and would highly recommend them to friends and family. If I could do it over again I wish I had purchased my a/c system from them.
THRILLED TO BE CHILLED
The technician fixed my 35 yr. old ac unit on a Saturday afternoon. My ac always seems to die on a weekend or Holiday and I get stuck sweating it out for days. I know it’s on it’s last leg but I’m not in a position to buy a new unit right now. They were honest and reliable and didn’t charge extra for a service call on Saturday. In fact, they only charged for the repair itself. When I can afford to buy a new unit I wouldn’t hesitate to purchase it from them. They were recommended to me and I would recommend them to others.
AWESOME & reliable service. My Air Conditioner Works Again!
by Shari Levy
July 18, 2011
I purchased a new air conditioning unit from a local a/c service company last year. A few months ago my coils started to freeze up every 3 days and my service company could never get out to fix it in a timely manner despite being on a “medical emergency” list due to an elderly family member who is in poor health. I had to take so much time off from work waiting for them I eventually lost my job due to excessive absenteeism. My friend recommended Universal Air an Heat and they came out the very SAME DAY. The technician explained why my unit was continuously freezing and fixed the issue ASAP! They didn’t even charge me for freon. They were honest, knowledgeable and much less costly than my appliance service company. I highly recommend them.
FASTEST emergency service ever seen!!!
by Larissa Marsh
May 5, 2011
Last night my a/c broke at 8:30pm so i called Universal Air and Heat. A young gentleman answered the phone and told me some one would be outright away. I Thought to my self there is no way they would be out in a timely manor for the amount of the service call he was charged. Sure Enough someone was out with in 1 hour of me calling and fixed my a/c within 45 mins.
What Great service. Keep up the good work guys!
by Brittney C
May 4, 2011
Just had work done by universal air and heat and the office staff was extremely professional and so were the techs. my ac was on its way out the door and the wonderful person that came to my house gave me a deal i couldn’t say no to… THANKS UNIVERSAL AIR AND HEAT !!!
by mr ward
May 4, 2011
I called Universal Air and Heat for a service call and they were out right away. the person that showed up to my home was very professional and hard worker. he also explained everything that was done at my home.
August 05, 2010
I’d like to say I called the number that Mike Thoompson left thinking it was probably not going to be a working number, but to my surprise he answered on a Saturday morning and we had a long conversation talking about customer service and good customer relations how if you do not have them you have nothing. I have to say I was calling for a co-worker who needed a new A/C and saw his add in the flyer and did not beleive for the price that was printed they could do the job for. But after talking with him he assured me that the price quoted would be the price. Of course in the add you have to add back the 30% tax credit but if you do the math and call around to other companies you will see they are the best price. Price is not always evrything you have to have quality and profesional employees also to carry out the goal. i have to say the price was met and the A/C was installed in a days time and my co-worker is happy. Mike and his company did what they said and now has a happy customer.
OUTSTANDING!! AMAZING!!! LOVE THEM!!!
by Sara Ramirez
March 18, 2009
GREAT SERVICE! Straight forward which is hard to find these days! Great Prices! I would recommend Universal Air and Heat to everyone and anyone who needs A/C. I have been getting quotes and talking to A/c companies for over 6 months, so I have learned a thing or two. So when Mike and his team inform us on there procedures & xtras and for the LESS than the prices we were getting quoted…we said whats the catch???? There was none. No junk!!! Very Honest!!
December 22, 2008
LET ME TELL YOU HOW RELIEVED I WAS WHEN UNIVERSAL AIR AND HEAT CAME TO MY DOOR..THEY HAVE EXCELLENT CUSTOMER SERVICE, THERE TECHS ARE PROMPT AND COURTEOUS NOT TO MENTION THEY DO A FANTASTIC JOB FOR AN AFFORDABLE PRICE. OBVIOUSLY I DID SOME RESEARCH PRIOR TO GETTING MY UNIT FIXED WITH ALL SORTS OF COMPANIES AND SO FAR THIS ONE WAS THE CHEAPEST. I CALLED BECAUSE MY UNIT WASN’T COOLING ENOUGH AND 45 MIN LATER A TECH WAS AT THE DOOR. WOW! I GOT MY UNIT FIXED EVERYTHING IS WORKING PERFECT AND RUNNING. NOW I WILL HAVE ICY COLD AIR FOR THE HOLIDAYS! COMPLIMENTS TO THEM GREAT JOB..
Saved my birthday party
December 22, 2008
i called universal air on saturday night when i was having my son’s 1st birthday when i heard a loud explosion by my air conditioner, i looked in the magazine that comes in the mail for a/c companies and i saw there 24 hour service. i called them out and told me my compressor has blown up and i need to replace the compressor and with in 2 hours they had me up and running
thank you universal air for saving my little boy’s birthday
– Luis Rodriguez
Geat service and good prices
by Joe Wiseberg
August 17, 2008
my a/c unit broke down at 2:00am in the morning I called 7 companies no one even answered the phone. Then I called universal air & heat and they answered the phone gave me a good price for after hours service I had a service tech at my house in 45 min he was here for about 30 min and my a/c was working perfect when he left thanks universal air and heat i will always use your company from now on.
I highly recommend Universal Air
August 04, 2008
I woke up Sunday morning to an exceptionally warm house. The ac fan was on, but it was not putting out cold air. I had heard the commercial on BIG105, and it so happened that I needed emergency service
soon after. Jonas arrived within 90 minutes, and walked me through a very unfamiliar process, but by the
time he had explained that I needed new compressor wire, I was that much smarter! Being a single female homewner, we are often times at the mercy of service companies. Often times you don’t really know
what you need. You just buy what they recommend. Jonas was very knowledgeable, and I had my air on within minutes!! I highly recommend Universal Air.
June 17, 2008
i just wanted to send a quick note to say thank you for helping me with my a/c. your staff was very professional and courteous. i really appreciated your staffs’ ability to be there promptly, handle the problems presented and have the necessary tools and experience to fix it. summer time in south Florida is a bad time to be without air, especially with the humidity. luckily for me, my dad had received your flyer. even though my service wasn’t just a service check and i had more than one problem; your staff was able to fix the problems and i was still able to take my boys to the movies on time. special thanks to fritz for a job well done.
VERY IMPRESSED !
June 12, 2008
i called universal my a/c unit broke down last night at 11:30 universal air came out to my house at midnight and repaired my unit and had me back up and running in twenty min thank you universal air.
fast and effective company two thumbs up !
Thanks Universal Air & Heat & Mr. Thompson I will recommend you to all my friends
May 28, 2008
I called universal air and heat on 5/27/2008 to get an estimate on a new air conditioning unit the girl who answered the phone was very helpfull in recommending to me the best a/c unit for the money I set up an appointment and someone was at my house within 45 minutes I ordered a new 4 ton 15 seer unit and asked how soon can it be installed they said today I was so happy that I would have a/c by the end of the day so I sighned up with them they had a problem getting the unit because the supply house didn’t have the 15 seer unit in stock I thought I was going to be without a/c again but the owner Mike Thompson called me and explained the situation he was very polite and told me he couldn’t get the 15 seer that I ordered at first I was discouraged but he assured me that I would have a/c for my two children that have asthma he was so good to me and my family when he asked me if he could upgrade me to a 16 seer two stage unit that was in stock at no additional charge I didn?t know how to thank him so I promised that I would go online and write this review He kept his word and my family was cooling within 6 hours so I kept my word and wrote this review thanks Universal Air & Heat & Mr. Thompson I will recommend you to all my friends and keep your little sign in my front yard for the whole summer thanks again.
my a/c unit broke down at 2:00am in the morning I called 7 companys no one even answered the phone. Then I called universal air & heat and they answered the phone gave me a good price for after hours service I had a …
Great customer service
I HAD UNIVERSAL AIR & HEAT OUT TO MY HOUSE ON 12/31/2007 AT 11.00PM IT WAS NEW YEARS EVE.
When I say I was happy ! o ya piping cold a/c for the new year and only 248.00 total for the EMERGENCY …
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