Universal Air and Heat
Air Conditioning Quality Assurance Guarantee
When you invest in a complete air conditioning system that is correctly sized for your home, you want to make sure your new HVAC system will keep you and your family comfortable. If you allow Universal Air & Heat to keep your air conditioning system tuned up regularly and operating properly, you can expect a temperature swing of no more than two degrees (either way) from your digital thermostat for that particular system: cooling at 72 on a summer day heating at 72 on a winter day If your system does not perform according to the standards we have issued, please call us. We’ll send out one of our professionally trained air conditioning technicians and have them evaluate your heating and cooling system. If after the review, we determine that the air conditioning unit installation is the reason your system is not performing properly, we will correct the problem for up to five years from the date of HVAC system installation at no additional charge to you.
* This guarantee is not a parts and labor warranty, and will not be honored in the case of parts failure or normal breakdowns. Systems must be purchased from Universal Air & Heat. Please contact our service center for complete terms and conditions.
Lifetime Duct Work Guarantee
Universal Air & Heat will honor a lifetime guarantee on all duct work* installed by our technicians for as long as you own the house.
We make this guarantee because we are SURE that Universal Air & Heat not only has the best products and service, we also have the best team members and customer service staff.
“No Lemon” Quality Pledge Guarantee
Should your air conditioning system compressor fail more than one time within the first year, we will replace your air conditioner or heat pump – FREE!
We make this guarantee because we are SURE that Universal Air & Heat not only has the best products and service available, we also have the best team members and customer service staff.
*Please contact our service center for complete terms and conditions. 866-999-2665
*Guarantee does not transfer upon sale of house.
Universal Air & Heat is dedicated to providing our customers with high quality air conditioning systems and the best AC Repair service possible. To back our world class service, we include our Satisfaction Guarantee with your new complete home comfort system. During the first year of operation, we want you to be satisfied with your new equipment and installation. If you are not satisfied with the work that you have paid for or the operation of your new system, we will put forth every effort possible during the first year of operation to correct the situation to your satisfaction. If after review we cannot correct the problem, we will determine whether to replace your system free of charge or remove the equipment with 100% refund of your purchase price. It’s that simple. We want you to feel confident when you choose Universal Air & Heat and, as always, we welcome your comments and ideas on how we may better serve you. We want you to be pleased with everything we do on your behalf.
You have our guarantee.
Customers tell us that what they want most in an HVAC and air conditioning service company is great service. Air conditioning technicians who show up on time and are qualified to fix it right the first time. More than that, they tell us they are frustrated when their life is disrupted by a problem with their heating and cooling system. Universal Air & Heat is in the business of Frustration Repair. In short our commitment to you is: We will show up on time or give you a free one year maintenance contract (value 199.00). Our trained installers will be drug tested and background checked. We will install your equipment with parts and materials that we have been selected for reliability. If another reputable company commits in writing to do these things and provides a complete written estimate lower than ours for the same equipment and warranties,Universal Air & Heat will match the price and give you $100.00 No questions asked
* One year maintenance contract valued at $199.00 paid through mail in rebate if we don’t show up within a 5 hour appointment window
* Please contact out service center for complete terms and conditions.